Incident Management

The Incident Management page provides tools for tracking, responding to, and resolving platform incidents. It supports the full incident lifecycle from detection through resolution and postmortem, with integration into alerting, on-call schedules, and runbook automation.

Incident Lifecycle

Incident List

The main view shows active and recent incidents:

Create Incident

interface CreateIncidentRequest {
  title: string;
  description: string;
  severity: 'critical' | 'high' | 'medium' | 'low';
  affected_services: string[];
  assignee?: string;
  related_alerts?: string[];
}

Incident Detail View

The detail view provides a timeline-based incident workspace:

Severity Definitions

Runbook Integration

Incidents can be linked to runbooks that provide step-by-step resolution guides:

Status Page Updates

Incident status updates are published to stakeholders:

interface StatusUpdate {
  incident_id: string;
  message: string;
  status: string;
  visibility: 'internal' | 'external';
  created_by: string;
  created_at: string;
}

Postmortem Template

After resolution, a structured postmortem is generated:

Metrics